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MAIN ACCOUNTABILITIES /主要職責 1. Ensure customer service on site (and on-call). Provide daily on-site check, inspection and maintenance, as well as quick response for emergency services. 保證客戶現場服務，提供客戶現場設備檢查、維修，提供良好快速的服務響應。 2. Analyze and manage requests and problems reported by customers, minimizing downtime and optimizing the performance of the products at customer site. 了解客戶需求，并提供分析報告，最小化客戶的停機時間并優化產品性能。 3. Report the site issues and collect the data as required by the management team. 報告客戶現場問題并收集所需的數據。 4. Maintain the services database and keep it up to date and accurate. 維護服務數據庫，并保證數據準確性。 5. Ensure operation of equipment and correct setting of all parameters. 確保現場設備正常運行，所有參數設置正確 6. Improve and track on-site products according to technical support requirements 根據技術支持要求對現場產品進行改進及跟蹤 7. As the contact window of customers, timely and effective feedback of customer needs and requirements 作為與客戶***對接窗口，及時有效反饋客戶需求和要求 8. Onsite service for the other customer if needed. 對其它現場或客戶進行短期現場支持 9. Finish projects assigned by manager. 完成經理交辦的其他相關工作。 10. Be involved in and support the establishment and maintenance of Quality and EHS related system construction, and strictly implement the operation specifications required by the Quality and EHS related system. 參與、支持公司質量及EHS相關體系建設的建立和維護，嚴格執行質量及EHS相關體系所要求的操作規范。 REQUIRED QUALIFICATION/崗位資格要求 1. Education background and working experience/教育背景與工作經歷： Bachelor degree and above, and major in Mechanical or electrical. Semiconductor experience is preferred. 本科及以上學歷，機械電氣相關專業，半導體相關經驗優先。 2. Working Skill/工作技能： Language: Written and reading skill of English 語言要求：英語閱讀能力和基本書寫能力 3. Others/其它： Good communication and cooperation skill. 良好的溝通及合作能力