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Inland Delivery Coordinator
Purpose：
1）Planning of inland transports in the most cost-effective way and in accordance with vendors selection and service level agreement.
2）Monitoring of vendors performances, delay and exception handling and transport optimization.
3）Facilitates the movement of import CH, keeping customers satisfied. Provides immediate response to customer inquiries related to inland activities


Responsibilities:
61 Executes transport instruction as per Customer request.
61 Coordinates move in the most cost-effective manner possible and in accordance with service level requirements.
61 Creates work orders to and from rail/port/ICD/CU door for import and export cargo.
61 Coordinates to get the transport related documents for barge/CH door arrangement.
61 Prepares booking template to feeder operator and confirms barge appointment.
61 Monitors transport execution to ensure prompt delivery.
61 Coordinates and monitors barge schedule and spaces to ensure prompt delivery.
61 Monitors trucker and equipment accessibility to determine the availability of one-way transports for cost saving opportunities.
61 Clarifies invoice and work order discrepancies, correcting when needed.
61 Monitors and evaluates haulers performance and issue service exceptions when needed.
61 Updates and distributes truck, rail, barge and feeder transport limitations, heavy transport blockage calendar, strikes etc.
61 Handles on carriage activities needed before vessel arrival
61 Coordinates on-carriage shipments, also including Receiving transport instructions for changing import MH to CH.
61 Contacts internal and external customers via Case Management (SF)/e-mail and phone when additional information is necessary for inland activities of CH shipments (e.g. sending arrival notice, DO handling)
61 Monitor and analyze performance of business process and the KPI / Quality Promise
61 Contacts customers if goods are placed on hold by Customs for CH containers.
61 Investigates and provides problem resolution for CH shipments.
61 Issues invoices related to DLF and related additional (FSD, HCD, OAD) in case of import MH changed in CH
61 Supports resolution of disputes related to inland costs (no workflow handling)
61 Coordinates with terminal operations to assure efficient and effective handling of CH shipments
61 Prepares and handles monthly work order statement for vendor billing
61 Be customer-oriented and create value for customers as well as for Hapag-Lloyd
61 Review customers feedback and help implement measures to improve customer satisfaction
61 Assist in the rollout of new and existing product offerings by HL
61 Support manager with problem solving
61 Handling of cases via Case Management (SF)


Qualifications：
1，Diploma with 1-3 years relevant working experience in Maritime and logistics Industry.
2，Good spoken and write English
3，Good knowledge of excel
4，Working knowledge of local regulations / laws
5，Positive attitude, can work under pressure.


工作職責：
- 負責內陸運輸計劃的制定與協調，確保貨物按時、安全送達客戶指定地點；
- 與物流部門及外部承運商保持良好溝通，處理運輸過程中的異常情況；
- 跟蹤運輸進度，提供實時信息反饋，優化運輸流程；
- 協助處理客戶運輸相關問題，提升客戶滿意度。

1，根據客戶要求執行并監督運輸，確保及時交貨。
2，根據服務水平要求，以最具成本效益的方式協調運輸。
3，為進出口貨物創建往返鐵路/港口/ICD/CU門的訂單。
4，協調獲得駁船/CH門安排的運輸相關文件。
5，準備預定模板給支線運營商并確認駁船預約。
6，協調和監控駁船進度和艙位，確保及時交貨。
7，監控卡車司機和設備的可達性，以確定單程運輸的可用性，以節省成本。
8，核查發票和訂單的差異，必要時糾正。
9，監控和評估運輸的表現，如有需要，發部服務異常。
10，更新和發布卡車，鐵路，駁船和支線運輸限制，重型運輸阻塞日歷等。
11，協調運輸貨物，包括接收將進口MH改為CH的運輸要求。
12，通過案例管理(SF)/電子郵件和電話聯系內部和外部客戶獲得額外的信息。
13，監控和分析業務流程和KPI /質量承諾的表現
14，調查并解決CH出貨問題。
15，支持解決與內陸運輸成本相關的爭議
16，協調碼頭運營，確保高效有效地處理CH貨物
17，準備和處理供應商每月的工作訂單報表
18，審核客戶反饋并幫助實施提高客戶滿意度的措施
19，協助HL推出新產品和現有產品


應聘要求：
1. 大專及以上學歷；
2. 1-3年起在海運行業或物流行業工作經驗；
3. 良好的英語口語和書寫能力；
5. 熟練運用辦公軟件Excel；
6. 熟悉當地法規/法律
7. 積極樂觀的工作態度，抗壓能力強。


Note:
Salary will commensurate with your qualification, experience and skills.
薪資會根據您的資歷、經驗和技能來決定。

The personal information provided by you in applying this career opportunity may be transferred to other Hapag-Lloyd entities and/or to third party vendors outside of China for evaluation and processing purpose. Hapag-Lloyd will ensure the confidentiality and privacy of your personal information in according to the applicable data privacy laws, including the Chinese Cybersecurity Law. By submitting your application, you grant your consent to Hapag-Lloyd for transferring the personal information provided by you outside of China to other Hapag-Lloyd entities and/or to third party vendors.
在您申請該職位空缺過程中所提供的個人信息可能會被傳輸至中國境外的其他赫伯羅特實體和/或第三方服務商以進行進一步的評估和處理。赫伯羅特會依據相關法律要求，包括中國網絡安全法，來確保您所提供之個人信息的保密和隱私。通過提交您的申請，您授權赫伯羅特將您所提供的個人信息至中國境外的赫伯羅特實體和/或第三方服務商。