蘇州
應屆畢業生
本科
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職位描述
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GBS P2P Specialist-ES (Procurement/SRM Hotline)
采購專員-采購/SRM熱線
Job Location
Suzhou
What are my responsibilities?
· Respond to customers and users queries, issues via telephone or e-mails as per time schedule defined
· Record and follow up tickets from creation to closure for all inbound calls/emails in ticket tool
· Dispatched/allocate incident to appropriate service line experts for knowledge escalation resolution
· Monitor incidents, issues, requests and ensure resolution is provided on a timely basis and subsequently close the incidents, issues, requests
· Customer satisfaction evaluation follow up
· Other tasks assigned by supervisor e.g., documentation, data maintenance, Internal/External RPA/App Maintenance, etc.
What do I need to qualify for this position?
· Good communication skills;
· Be responsible and customer oriented;
· Ownership mindset
· High working efficiency
· Be able to work under pressure during peak season
· Be willing to learn and quick learning
· Bachelor or above, Commerce, SCM, Logistics or IT related major is preferred
· Customer service working experience preferred
· Fluent English in Reading
能熟練使用馬蜂盯標進行招標采購類信息查詢
注：聯系我時，請說是在江蘇人才網上看到的。
工作地點
地址：蘇州蘇州高新區（虎丘區）蘇州-虎丘區珠江路
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